Privacy Policy

Irvine Optometrists are committed to protecting and respecting your privacy. This policy (together with our terms of use and our consumer trade terms of sale and any other documents referred to on them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, and the secure disposal of paper or electronically stored information.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (“the Act”), and the General Data Protection Regulation (The “GDPR”) the data controller is McAlister Opticians a company registered in The UK and whose registered office address is at:

McAlister Opticians
182 Battlefield Rd,
Glasgow
G42 9JT

1.1. We may collect and process the following data about you:

1.1.1. Information that you provide on our website www.irvineoptometrists.co.uk (“our site”) via e-mail or our online contact form. This information may include your name, contact details (including email address) and or disclosed medical details or additional information supplied from a website visitor . This will be treated completely confidential and only used for our own records. We may also ask you for information when you report a problem with our site;

1.1.2. If you contact us, we may keep a record of that correspondence;

1.1.3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

1.1.4. When someone visits www.irvineoptometrists.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

2.1 “personal data” shall mean any information relating to an identified or identifiable natural person (‘Data Subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

2.2 In the process of using our website, signing up to our mailing list, contacting or Irvine Optometrists users may provide such information as name, email, address, telephone, invoicing information or other relevant data.

2.3 Our lawful basis for processing personal data for direct marketing of our goods and services is that the data subject has given consent to the processing of his or her personal data for one or more specific purposes;

2.3.1 There is a relevant and appropriate relationship: direct communication stemming from a relevant relationship between the data subject and controller may be pursued.

2.3.2 There is a reasonable expectation of contact from both parties: If ‘we’ understand the individual to have a reasonable expectation their data will be processed, with a transparent opt-out. Such as in the case of an individual submitting an enquiry form or the exchange of business cards.

3.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

3.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site, deliver a better and more personalised service. They enable us:

3.2.1 to estimate our audience size and usage pattern;

3.2.2 to store information about your preferences, and so allow us to customise our site according to your preferences; and

3.2.3 to recognise you when you return to our site.

3.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you will not be able to order any goods through our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

4.1 The data that we collect from you will not be transferred to a destination outside the European Economic Area. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5.1 We use information held about you in the following ways:

5.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

5.1.2 to provide you with information, products or services that you request from us or which we feel may interest you;

5.1.4 to notify you about changes to our service; and

5.1.5 to administer, support, improve and develop our business.

5.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or email.

5.3 If you are an existing customer, we will only contact you by electronic means or post with information about goods and services similar to those which were the subject of a previous sale to you.

5.4 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means or post only if you have consented to this.

5.5 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

6.1 In compliance with GDPR we will follow the principle that ‘personal data shall be kept no longer than is necessary for the purpose you obtained it for’.

6.2 Retention periods apply to all formats of information, e.g. paper, electronic, images, oral recordings etc. unless specifically stated otherwise.

6.3 The organisation shall ensure secure and appropriate disposal of information.

6.4 Information shall be kept securely. The level of security will depend upon the nature of the information held.

6.5 The key drivers for our retention decisions will follow;

6.5.1 Business need: decisions taken in this area will reflect the initial lawful basis for processing.

6.5.2 Compliance with Legal obligations;

6.5.3 To complete the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

7.2 We treat all information we hold about data subjects as private and confidential. We will not reveal any personal details or details concerning data subjects to anyone not connected with us, unless:

7.2.2 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

8.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:

McAlister Opticians 182 battlefield road, Glasgow, G42 9JT Telephone: 0141 632 4663 or emailing us info@mcalisteropticians.co.uk

8.1.1 The right to be informed – this privacy policy covers the methods and purposes of how we use personal data.

8.1.2 Rights of automated decision making and profiling – the GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them or is based on automated processing.

8.2 Data Subject Access Requests

8.2.1 Under The GDPR buyers are entitled to obtain a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are obliged to provide this data to within one calendar month of the request and free of charge. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.

9.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

10.1 Any Revisions, amendments or alterations to the policy will be posted on this page and, where appropriate, notified to you by e-mail. Changes can be implemented along with a suitable notice to users who it may affect so that so that users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will not reduce your rights under this Privacy Policy without your explicit consent. We will also keep prior versions of this Privacy Policy in an archive for your review. If you have any questions regarding our privacy policy, please contact us:

McAlister Opticians 182 battlefield road, Glasgow, G42 9JT Telephone: 0141 632 4663 FAX: 0141 632 4663 E-mail: info@mcalisteropticians.co.uk

11.1 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11.3 The company reserves the right to discuss any queries on the application or interpretation of this policy or associated material with a legal advisor prior to any action being taken.

12.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

McAlister Opticians 182 battlefield road, Glasgow, G42 9JT Telephone: 0141 632 4663 FAX: 0141 632 4663 E-mail: info@mcalisteropticians.co.uk